Shipping Policy

All orders will be shipped within 5 business days unless otherwise specified in the item listing, for example, pre-orders, and build-to-order items. Pre-orders and build-to-order items will be shipped within 5 days of receipt or completed configuration. Estimated times for completions are not guarantees and only estimates based on previous transactions. For more information on shipping times for a particular item please contact us at info@wlindustries.net

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Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for gift cards, and downloadable products. If you wish to return your item, we must receive your request within 7 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one pending availability. Please email info@wlindustres.net within 7 days of receiving your product to begin the process. In the event there is no inventory to replace defective items, we will refer to you the manufacturer’s warranty (where available.)

Return Shipping

After you’ve submitted a return request to info@wlindustries.net we will send you a confirmation of RMA. You are responsible for paying for the return shipping costs.